My eSIM isn’t working – what should I do?
Follow these steps based on your mobile device.
iOS devices:
- Make sure data roaming and cellular data are both on.
- Your cellular data should be set to your Instarem eSIM.
- Turn off Limit IP Address Tracking if it’s enabled.
- If you’re still having trouble, reset your network settings: go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings). Your phone may restart. Resetting the network on your iPhone will NOT delete any of your personal data like photos, videos, apps, documents, music, etc. This reset is to fix any cellular and connectivity issues you may be experiencing on your iPhone.
Android devices:
- Make sure data roaming and cellular data are both on.
- Your cellular data should be set to your Instarem eSIM.
- Turn off Limit IP Address Tracking if it’s enabled.
- Once done, restart your phone.
If you need further assistance, just log in and chat with us via Help Centre.
Related FAQs
I have purchased my eSIM but it says pending payment/ is not showing up in my Purchases. What should I do? My eSIM is activated but won’t connect to the internet. What should I do? When will my eSIM get activated? How do I install my Instarem eSIM? Can I use multiple eSIMs on one device? Can I use a SIM and Instarem’s eSIM at the same time?Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
