How Instarem supports Airserve Marine Travel’s global operations with faster, smarter cross-border payments
This article covers:
The company
Airserve Marine Travel is a regional leader in corporate and marine travel management, operating across the Asia-Pacific region. The company specialises in serving offshore and shipping clients with time-sensitive, mission-critical travel needs. With an annual turnover exceeding US$30 million, Airserve manages a high volume of bookings and complex logistics.
To stay lean and efficient, it outsources non-core operations such as IT support, after-hours travel desks, and back-office documentation—allowing its internal teams to focus on client service, revenue generation, and operational control.
The challenges
Operating in the dynamic travel industry, especially within the marine segment, comes with unique financial pressures. Airserve frequently faces:
- The need to make upfront payments to global suppliers while offering credit terms to clients
- Foreign exchange volatility that affects profitability
- Delayed receivables that impact working capital
- Seasonal spikes, inflation, and geopolitical disruptions that strain cash flow and demand agile financial management
On top of that, managing multi-currency transactions across Europe, the Middle East, and Asia posed its own set of inefficiencies:
“Traditional bank transfers were slow, expensive, and hard to track. FX rates were poor, fees were hidden, and reconciliation across time zones was a major pain point,” explained Robin Kapoor, Regional Head – Asia Pacific, Airserve Marine Travel.
The solutions
In search of a faster, more cost-effective way to manage cross-border payments, Airserve turned to Instarem.
Instarem’s digital-first payment platform offered:
- Faster settlement speed than traditional banks
- Competitive FX rates and lower transaction fees
- A user-friendly interface and a streamlined onboarding experience
“We were up and running in days. The platform is intuitive, and the support team was always on hand. It instantly made our international transactions smoother and more transparent,” shared Kapoor.
Instarem seamlessly integrated into Airserve’s existing finance workflow, helping the team take greater control of their payment operations.
The results
The impact was immediate and measurable:
- Payments that used to take 2–3 days now clear within hours
- International transaction costs reduced by around 30%
- Improved cash flow through quicker settlements
- Less time spent on manual reconciliation and follow-ups
- Stronger vendor relationships thanks to timely payments
“Instarem has revolutionised how we manage cross-border payments. Instarem is faster, cheaper, and more transparent. Faster payments meant we are able to build more trust with global suppliers and strengthen our commercial relationships,” Kapoor noted.
As Airserve continues to scale across regions and onboard new vendors, Instarem’s global reach and consistent reliability will remain a key part of their payment infrastructure.
Ready to simplify your cross-border payments?
With Instarem for Business, you can:
- Send funds in real-time across key corridors
- Access to 160+ markets with Instarem
- Eliminate transaction fees and banking hour delays
- Get local-language support and dedicated onboarding
