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What if my amaze card is damaged or faulty?
Before requesting a card replacement, try:
- Using the card at different merchants
- Switching payment methods (contactless, chip, etc.)
If the issue persists, you can request a replacement via the app. A small fee will apply.
Related FAQs
Can I still make payments while waiting for my replacement card? Will my balance be transferred to the replacement card? Will my linked cards be linked to my replaced amaze card? Is there a fee for replacing my amaze card? Can I still make payments while waiting for my replacement card? Will my balance be transferred to the replacement card?Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
