How will multiple currencies be charged in my amaze wallet?

Any balance you hold in the relevant transaction currency will automatically be
debited first to minimise your conversion costs (e.g., if you are making a
payment in Europe, your EUR balance will be debited by default).

If you do not hold any balance in the relevant transaction currency, or the
balance is insufficient, your balances held in other currencies will be
debited in the following order:

SGD, followed by EUR, USD, JPY, THB, GBP, AUD, CHF, NZD, CAD and MYR.

If the transaction currency is not SGD, EUR, USD, JPY, THB, GBP, AUD, CHF, NZD,
CAD or MYR, your SGD balance will be used to make the payment. If your SGD
balance is insufficient, balances held in other currencies will be converted
to SGD in the following order:

EUR, USD, JPY, THB, GBP, AUD, CHF, NZD, CAD and MYR.

Example 1

  • Wallet balance: SGD 100, EUR 100, GBP 100
  • Amount payable: EUR 80
  • Amount charged: EUR 80
  • New wallet balance: SGD 100, EUR 20, GBP 100

In your transaction history, you will see one row for the payment of EUR 80.

Example 2

  • Wallet balance: SGD 100, EUR 100, GBP 100
  • Amount payable: EUR 120
  • Amount charged: EUR 100 + EUR 20 (converted from SGD 30)
  • New wallet balance: SGD 70, EUR 0, GBP 100

In your transaction history, you will see two rows — one for the conversion of
SGD 30 to EUR 20, and one for the payment of EUR 120.

Example 3

  • Wallet balance: SGD 100, EUR 100, GBP 100
  • Amount payable: EUR 200
  • Amount charged: EUR 100 + EUR 70 (converted from SGD 100) +
    EUR 30 (converted from GBP 25)
  • New wallet balance: SGD 0, EUR 0, GBP 75

In your transaction history, you will see three rows — two for the conversions
(SGD 100 to EUR 70 and GBP 25 to EUR 30) and one for the payment of EUR 200.

Example 4

  • Wallet balance: SGD 100, EUR 100, GBP 100
  • Amount payable: EUR 400
  • Amount charged: As the total balance across all currencies is lower than the
    payable amount, the transaction will be declined.

In your transaction history, you will see one row — payment of EUR 400 declined.

Example 5

  • Wallet balance: SGD 100, EUR 100, GBP 100
  • Amount payable: USD 250
  • Amount charged: SGD 340 (equivalent of USD 250)
  • New wallet balance: SGD 0, EUR 0, GBP 40

In your transaction history, you will see three rows — two for the conversions
(EUR 100 to SGD 145 and GBP 60 to SGD 95) and one for the payment of SGD 340.

Related FAQs

How do I use the amaze wallet? Are there any fees charged for topping up the amaze wallet? What is the difference between spending via amaze wallet and spending via the amaze card linked to a Mastercard debit/credit card? What are the minimum and maximum amounts that I can top up to my amaze wallet? Can I withdraw my wallet balance amount? What happens to my amaze wallet balance if I wish to close my Instarem account?

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