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What is the support process in case there is an issue with my cash pick-up transfer?
For any issues with cash pick-up transfers, reach out to our support team via live chat or Enquiries.
Related FAQs
Does Instarem offer a cash pick-up facility? What happens if my recipient is unable to collect the cash immediately? When will funds be ready for collection? Will my recipient be charged when collecting the money? What are the timings to collect the money from a cash pick-up partner? What is the sending limit for cash pick-up transfers?Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
