Send money

Creating and funding transfers, managing recipients, tracking limits and transfer timelines, and more.

Sending money basics

Is Instarem a licensed service provider? Does Instarem offer financial consultation? Is it safe to send money through Instarem? I have a refund pending to get from Instarem. Will I receive this? I am unsatisfied with the resolve to my enquiry by Instarem. What can I do? What are the receiving methods available, when sending money to China? How do I send money to a recipient’s Alipay wallet in China? How much money can I send to an Alipay wallet in China? How much money can I send to India via UPI? Is there any additional fee for UPI transfers to India? Do all Indian banks support UPI payments from foreign countries? Does Instarem support money transfers to the Middle East? How do I set up a transfer to Turkey? How much can I send to Turkey online? I have entered wrong recipient details. Can I change it? How do I set up a transfer with Instarem? I have sent an incorrect amount. Can I change it? When will my recipient receive the payment? How long does Instarem take to complete an Interac e-transfer? How long does it take Instarem to process my transaction? Do I need to contact Instarem when I make a payment? How do I cancel my transfer with Instarem? What is the minimum I can transfer with Instarem? What is the maximum I can transfer with Instarem? When is the best time to set up a transfer with Instarem? Which sending currencies does Instarem support? What should I do if Instarem website does not load? Which browser should I use for browsing Instarem? Can I make a batch payment through Instarem? From which countries can you send money using Instarem? To which countries can you send money using Instarem? Which countries levy taxes on outward flow of money? Which countries levy taxes on inward flow of money? What is IFSC Code? What if I do not have my recipient's IFSC Code? What are Swift Codes, ACH, IBAN numbers, BSB Codes and Sort Codes? How long do refunds take? Does Instarem support payouts to Latin American Corridors? How do I send money overseas with Instarem? Can I send money to DHA Pakistan with Instarem? What information do I need to send money to DHA Pakistan? How do I pay my DHA invoice with Instarem? How long does a DHA payment take to process? My DHA payment is delayed - what should I do?

Rates and fees

What is Rate Watch subscription? What is Daily FX Alert subscription? How much does it cost to send money with Instarem? At what rate will Instarem transfer my money? Why are the rates at Instarem so different than banks and other operators? Why do the rates not change on weekends or at certain other times? Can I lock in an exchange rate with Instarem? Does Instarem offer forward contracts? For how long are the rates locked once I set up a transaction?

Funding your transactions

I want to fund my transaction through a credit card. Is this possible? What payment methods does Instarem support? Is my money held in a segregated account with Instarem? Can I deposit cash into Instarem's bank account? Can a third party pay for my transfer? Can I send money through somebody I have a joint bank account with? I have entered wrong deposit details. Can I change it? What happens if my payment to recipient is rejected? Do I need to deposit funds before I make a transfer with Instarem? Can I set up multiple transactions and chose to fund only one of them? Does Instarem support Debit Card transfers/payments from Hong Kong? Why can’t I link my bank account from Instarem website?

Sending money to e-wallets

Can I cancel my transfer sent to an e-wallet in the Philippines? What happens if there is an issue with my e-wallet transfer? Is there a limit on the number of e-wallet transfers I can make in a day? How much money can I send to an e-wallet in the Philippines? How long does it take for recipients to receive funds in their e-wallet? Is there any extra fee when sending money to an e-wallet in the Philippines? What information do I need from my recipient to send money to their e-wallet in the Philippines? How can I make an e-wallet transfer to the Philippines? Which e-wallets are supported for payouts to recipients in the Philippines? Can I send money to an e-wallet or digital wallet in the Philippines?

Setting up a cash pick-up

Does Instarem offer a cash pick-up facility? What is the support process in case there is an issue with my cash pick-up transfer? What happens if my recipient is unable to collect the cash immediately? When will funds be ready for collection? Will my recipient be charged when collecting the money? What are the timings to collect the money from a cash pick-up partner? What is the sending limit for cash pick-up transfers? What type of identification does the recipient need to show at the cash pickup centre to collect the money? How will my recipient know that the money is available for pick up? What does my recipient need to collect a cash pick-up transfer? Who are Instarem’s authorised cash collection partners in the Philippines? Does Instarem offer cash pick-up facility?

FCNR deposit for NRIs

What is an FCNR deposit? Which currencies can be held in an FCNR deposit? Does Instarem offer FCNR deposits? What type of account can I send money to for an FCNR deposit? How do I open an FCNR deposit? How long does the transfer take? Is there a minimum or maximum amount for this transfer? Once the money reaches my account in India, will my bank convert it into an FCNR deposit? Is FCNR interest taxable?

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