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When will funds be ready for collection?
Funds are usually available within 2-3 business days for collection. In some instances, however, we may require additional information from you for your transaction to be processed.
Related FAQs
Does Instarem offer a cash pick-up facility? What is the support process in case there is an issue with my cash pick-up transfer? What happens if my recipient is unable to collect the cash immediately? Will my recipient be charged when collecting the money? What are the timings to collect the money from a cash pick-up partner? What is the sending limit for cash pick-up transfers?Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
